How long can I return my order?
We grant you a 14-day right of withdrawal from the receipt of the goods. Unfortunately, we cannot take back any goods after the expiry of the withdrawal period. The right to return goods only applies to EU countries.
I do not like my ordered product. How can I return it?
Please contact us within 14 days after the receipt of your order and explain your revocation. We will then send you the return address. The return costs must be paid by you. Please do not send the goods back to the sender without instructions!
My product is damaged / I have a complaint.
We are very sorry if a damaged product is delivered to you. Unfortunately, this cannot always be avoided on the sometimes long transport routes. Please inform us immediately after receipt of the goods about the problem. In case of damage, we will now request a photo of it. After examining your complaint, we will decide together with you on how to proceed. We can either send you a free replacement product or take the goods back and refund the purchase price.